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Return & Exchange Policies


Return and exchange policies:


My goal at Incantations is to provide you with the best quality of crystals and herbs. I thank you for your understanding and cooperation

Custom Listings:

Incantations/Crystal Healing Vibes cannot accept any returns or exchanges on custom order listings. Unless they're damaged due to shipping. I will need proof(picture) of the damaged box and product to file an insurance claim. 

Please send a picture and a  brief descriptions to :

Smudge bundles:

Smudge bundles that have been taken apart or burned cannot be returned under any circumstances.

NOT custom orders:

If you are not satisfied with the quality of your order it can be exchange within 14 days from the date of delivery. I will not take back crystals that have been damaged from your neglect. I require a picture of the complete item before approval. I will issue you a credit for the full amount of the item towards future purchases or a a replacement.

**Please include all original packaging. Shipping costs are the responsibility of the customer and must include a tracking number.