Return and exchange policies:
**ALL SALES ARE FINAL **
My goal at Incantations is to provide you with the best quality crystals and herbs. I thank you for your understanding and cooperation.
Incantations/Crystal Healing Vibes cannot accept any returns or exchanges on custom order listings. Unless they're damaged due to shipping. I will need proof(picture) of the damaged box and product to file an insurance claim.
Please send pictures and a brief descriptions to :
Smudge bundles that have been taken apart or burned cannot be returned under any circumstances.
NOT custom orders:
If you are not satisfied with the quality of your order it can be exchange within 14 days from the date of delivery. I will not take back crystals that have been damaged from your negligence. I require a picture of the complete item before approval. I will issue you a credit for the full amount of the item towards future purchases or a a replacement.
**Please include all original packaging. Shipping costs are the responsibility of the customer and must include a tracking number.